FAQ

Frequently Asked Questions

Orders & Production
How long until my order ships?
Production typically takes 2–5 business days, and then shipping time is added on top of that. You’ll get a tracking link by email as soon as your order is on its way.

Can I change or cancel my order after placing it?
Because items go into production quickly, we can only make changes or cancel within a few hours of your order being placed. Email us right away at Phillyphlea.support@gmail.com and we’ll do our best. 

Where do you ship?
We ship world wide

How much is shipping?
Shipping is free on all orders in the United States

How do I track my order?
Once your order ships, you’ll receive an email with a tracking number and link. If you haven’t received it and it’s been more than 5 business days, check your spam folder or reach out.

Returns & Exchanges
What’s your return policy?
Since every item is made to order we don’t accept returns or exchanges for change of mind or incorrect size ordered — so please check the size chart carefully before ordering.

What if my item arrives damaged or wrong?
We’ve got you covered. If your order arrives defective, damaged, or different from what you ordered, email us at Phillyphlea.support@gmail.com with a photo of the issue and we’ll send a free replacement or issue a refund.

Still have questions?
Reach out anytime at Phillyphlea.support@gmail.com and we’ll get back to you as soon as possible!